Why ambitious goals win
Ask a team to grow results by 2 percent and watch what happens. They work 2 percent harder. Longer hours. A few more calls. The same approach, pushed a …
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The KGB stole submarine secrets in 35 seconds
Using an interview technique called elicitation. This is how it works: Direct questions can feel like an interrogation, so people raise their guard. The …
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The 10-minute loan
A retail bank wanted to put AI into its personal-loan process. Underwriting a loan has five steps. Market the product. Take the application. Review and …
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The 1999 revolution is unfolding again
1999, Silicon Valley. I was in the middle of the action. The energy was unreal. Everyone was building something. The dotcom boom. Instant free …
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Cost savings have a ceiling
Most AI business cases I see are about efficiency. Cut the support team. Reduce the hours. Trim the cost per ticket. Fine. Those gains are real. But they …
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How to read anyone: the 6 social needs
It's not about what they say. It's what they need from you when they say it. The idea comes from Chase Hughes. He calls it the 6 Social Needs, and teaches …
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How Unlimited Money Killed the First Smartphone: The General Magic Story
In 1994, a Silicon Valley company shipped a pocket device that did most of what an iPhone does. It had the best team, the most money and the biggest partners. That was the problem.
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Aujourd’hui avec l’IA, construire est devenu gratuit
Avec Lovable, Claude ou Cursor, un prototype fonctionnel se construit en 2 heures. C'est un piège. Un proto qui tourne, c'est impressionnant. Mais ça mène …
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Kirikou and the thorn
Sometimes we need to be reminded of how Kirikou defeated the witch Karaba. The feared sorceress, Karaba, has cast a shadow over everything: she has dried …
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IKEA deployed an AI chatbot, making 8,500 jobs obsolete
Nobody was fired. In 2021, IKEA rolled out a customer service chatbot called Billie. Over two years, Billie handled 47% of customer requests. The company …
