Empathy for a better UX

Empathy for a better UX: understanding your internal team, clients and users by Florine Lelay

Empathy for a Better UX, Understanding your Team, Clients & Users

Florine Lelay, on the Backelite blog, shows empathy at work on three levels of a UX project: with users, by putting yourself in their place and testing hypotheses often; with clients, by building trust, listening before judging, reading non-verbal cues and speaking the same language; and between colleagues, by knowing yourself and turning disagreements into productive oppositions.

Source: The Backelite Blog, Web Archive copy